CooperGibson Research Privacy Notice
Cooper-Gibson Ltd, trading as CooperGibson Research (CGR), is a private company offering research and consultancy services, registered in England with the company number 06816154.
CooperGibson Research (CGR) is committed to safeguarding the privacy of all research participants, customers and others whose data we process in the course of our work.
CGR work to a strict Code of Practice and Data Security Policy which all staff and associates are required to adhere to as part of our terms and conditions of employment.
It is not our aim to sell or promote anything. We conduct research and we commit, in obtaining your co-operation, not to mislead you about the nature of the research or how the findings will be used. Your responses will be treated as confidential unless you consent to being identified.
This page sums up CGR’s approach to data protection. It outlines, in broad terms, how we collect, store, use, share and dispose of personal information. It sets out how you may access and seek correction of your personal information or complain about a misuse of your personal information.
CGR complies with the six principles of the General Data Protection Regulation.
Personal data is:
- processed fairly, lawfully and transparently (a legal basis for processing activities has been chosen and communicated alongside all other relevant information in a privacy notice which is made available to data subjects)
- only used for the specified, clearly explained purpose it was collected for
- adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed
- kept accurate and up-to-date
- only kept for as long as it is needed (usually until a project or activity is complete) and is then removed and securely deleted
- processed in a manner that ensures appropriate security of the personal data; it is stored in secure systems and only transferred by secure means
Our research invitations and requests
We will not mislead you about the nature of the research or how the data will be used. If you are invited to take part in research, it will be because:
- you have given permission for an organisation to supply your details to a third party for research purposes
- you have a relationship with our client and they have provided us with your details for the purpose of conducting the research
- yours or your organisation’s information is publicly available and/or provided to a public register (such as the Get Information About Schools (GIAS) register of schools and colleges in England)
- you have taken part in previous research administered by CGR and given us your permission to contact you in the future for research purposes.
If you have been contacted by CGR and you do not believe you have given your permission or just wish your name to be removed from the database, let us know and we will remove you from the contact list for that particular research project and inform the relevant organisation who supplied your details. We never knowingly invite children under the age of 16 to participate in research studies without taking measures to ensure appropriate consent from a responsible adult.
What kinds of personal information do we collect and how?
We will collect your information when you conduct research with us.
When we contact you, we generally do so for one of the following purposes:
- to invite you to participate in research (such as surveys, interviews, focus groups, case studies, seminars and workshops
- to confirm the details of research you have agreed to take part in
- to conduct research with you
- to validate answers/views you gave in a recent research we conducted (if you have consented to us doing so)
- to update and to ensure that our records of your personal information are correct (applicable to those consenting to being part of an ongoing community or panel)
- to notify you if you have won a prize draw that we administered or to provide you with an incentive for taking part.
The information we collect can contain your personal opinions as well as personal information such as name, address, postcode, gender, occupation, age, date of birth, email address, telephone number etc.
We may occasionally collect sensitive personal information such as political views.
Where relevant to the research being undertaken, we may collect business contact information, such as, company name, job title, and department. In addition, for online surveys we will record your IP address and other basic metrics.
We do not do any invisible processing of data from your computer. We will only collect and use personal information in accordance with this policy to the extent deemed reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity, accuracy and privacy of the information you have provided.
CGR makes reasonable efforts to keep personal information in its possession or control, which is used on an ongoing basis, accurate, complete, current and relevant, based on the most recent information available to us.
We rely on you to help us keep your personal information accurate, complete and current by answering our questions honestly.
Personally identifiable information collected for research purposes will be kept for no longer than 6 months after project completion unless stated specifically at the time of taking part. Non identifiable information you give will be kept for no longer than 5 years.
How we use your information
We carry out social and market research on behalf of our clients to gather and present the opinions and experiences of the research participants directly to the people making decisions about products, services or public policy. We never sell, market or promote any products or services that might be offered by our clients.
The personal information we collect is:
- combined with the responses/views/opinions of others who participated in the same research and reported back anonymously to the client that commissioned the study
- used on an aggregated basis to determine which groups of people think certain things more than others
- occasionally used to re-contact you to validate your responses (if you have consented to us doing so
All of your survey and research responses are treated as confidential. We will never intentionally disclose your personal information or individual survey responses to the client that commissioned the study or any third parties unless:
- you request or consent to sharing your identifying information and individual responses
- in the rare but possible circumstance that the information is subject to disclosure pursuant to judicial or other government subpoenas, warrants, orders or for similar legal or regulatory requirements.
CGR ensures that it protects data that is has collected or received from a third person.
We only use it for the purpose for which it was collected and store it in appropriately secure systems. We only keep data for as long as it is needed (up to 6 months after a specific project is complete), and then it is securely disposed of.
No data is transferred outside of the European Economic Area (EEA) unless appropriate safeguards are in place.
We are committed to keeping personal data secure and take all reasonable technical and organisational measures to protect personal data from loss, misuse or alteration. CGR maintains appropriate technical, administrative and physical safeguards to protect information, including, without limitation, personally identifiable information, received or collected by us. We review, monitor and evaluate our privacy practices and protection systems on a regular basis.
Only authorised CGR staff, associates and contractors or partners carrying out authorised business functions are allowed to access data or databases holding the personal information you provide us. CGR is not responsible for any errors by individuals in submitting personally identifiable information to us.
How do we ensure individual’s data rights are met?
Your cooperation in our research and surveys is voluntary at all times.
CGR handles your personal data in accordance with the rights given to individuals under data protection legislation.
If at any time you wish us to withdraw your data or correct errors in it, please contact us. In certain circumstances, data subjects have the right to restrict or object processing. They also have the right to see information held about them. If you want to make a request for access to data or to have other data rights observed, please contact our Data Protection Officer (Sarah@coopergibson.co.uk). We will also cooperate fully when a subject access request is made of any data controller we are working with.
If you have a concern about the way CGR processes personal data, we request that you raise your concern with us in the first instance (see the details above). Alternatively, you can contact the Information Commissioner’s Office, the body responsible for enforcing data protection legislation in the UK.
Cookies and use of CGR website
A cookie is a small data file that we store on your browser or the hard drive of your computer when you visit our website or use our services.
We may use cookie technology and software logs to monitor the use of the CGR website and to gather non-personal information about visitors to the site. None of the information we gather in this way can be used to identify any individual who visits the site. These monitoring systems allow us to track general information about our visitors, such as the type of browsers (for example, Netscape or Internet Explorer), the operating systems (for instance, Windows or Macintosh), or the Internet providers (for instance, AOL) they use. This information is used for statistical and market research purposes to tailor content to usage patterns and to provide services requested by our customers.
From time to time, we will offer visitors to the website the opportunity to be notified about the publication of reports or opportunities to participate in research studies. Any personal data collected to do this will only be used for this purpose; it will not be used for any other marketing activities or shared with third parties. Once the notification has been sent or passed to the team responsible for the research, data is securely deleted from the website. The lawful basis for such processing activity is legitimate interest (GDPR Article 6 (1) (f).
You can choose whether to allow cookies or not. Allowing cookies enables you to get the best use out of our website and services. You can use your web browser’s settings to manage cookies, for example to delete existing cookies, to prevent your browser from accepting new cookies or to disable cookies altogether. However, this may affect your ability to use parts of our website and our services.
CGR staff/associates and the data protection and security
CGR visits schools and other settings to undertake research or test development projects. All staff and associates working directly with children, young people or vulnerable adults will have a current Disclosure and Barring Service Check (DBS). DBS checks are updated every three years.
Any visitors from CGR will have previously contacted you personally before visiting.
Your co-operation in any CGR research is voluntary at all times, and we are always thankful for your help.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- request access to your personal data
- request correction of your personal data
- request erasure of your personal data
- object to processing of your personal data
- request restriction of processing your personal data
- request transfer of your personal data
- right to withdraw consent
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please click on the Contact Us button below which will take you to our email contact form.